I recently asked some leaders what their biggest challenge was in leading their teams. One person wrote:
The biggest challenge I face is finding volunteers to step up and lead or help.
Here’s some reflections I offered:
Recruits for Ministries
Technical fixes
- offer time-limited, clearly defined, small tasks
- change the story, e.g. from “we need someone to volunteer to help with the Sunday School” to “there is an opportunity here for you to impact a child’s life”
- don’t appeal to people’s sense of duty; invite them to offer their gifts. I use the “Go with the guilt” principle. Sometimes, when people are asked to do something, they say ‘yes’, even though they would like to say ‘no’. They say ‘yes’ because they think that they will feel guilty for not helping out where needed. Then, they get angry and they resent the time and energy the task is taking. I invite them to ‘go with the guilt’ and just say ‘no’. Do what brings you joy and delight.
- limit the number of ministries that each person can take on (one or two at the most: one major, one minor): less assertive people often don’t offer their help if someone else is already doing it
- offer ‘apprenticeships’ — pair a less-experienced person with an experienced person so that the less-experienced person can learn and gain confidence in their capacity to do the task. In this way, ‘volunteers’ become ‘leaders’, their creativity is unleashed, commitment strengthened, confidence developed
- celebrate the work people are doing; help them find and articulate the holy significance of what they are doing. Send letters to them reflecting on the holy significance of what they are doing; invite people to share their experiences of God’s presence and work during worship, in newsletters, in special publications.
Adaptive changes
Turn the notion of ‘church’ upside down.
The model of ‘church’ we have inherited delivers projects and programmes that require ‘volunteers’ and committee members. People are recruited to fill positions that
- may or not be clearly defined
- may or may not have a clear end-date
- may or may not fit their gifts, passions, interests or skills.
Missional church focuses on developing relationships — with God, with each other, with the ‘neighbourhood’. People aren’t recruited to fit the needs of the structures as much as the structures are shaped to nurture and develop the Spirit -driven gifts and calls of the people so that they are equipped for mission in the world.
It assumes:
- the the mission is God’s and God will provide the gifts and people that are needed to fulfill the mission. (Develop your capacity to pray and trust Psalm 23:1 — “The Lord is my Shepherd; I have everything I need” — not everything I want but everything I need to accomplish the work God has given me to do)
- the work of the church is to be open to what it is that the Spirit is asking of its people; to be open to where the Spirit is leading the people in mission. This means developing the capacities of the people for prayer, for listening and for discernment; developing eyes to see what God is supplying and the ways in which God is already working
- you need to develop the person before you develop the ministry. “Change happens at the pace of relationship”. The process/programme/project are only tools for developing the relationship with the people. This includes allowing people to ‘drop the ball’ and not rushing in to cover for them. If you always pick up the responsibilities that they drop, you infantilize them. The point is not to run a successful programme; the point is to develop people and relationships
- ministry happens through collaborative teams of ‘ministers’ (defined as all the baptized people of God) vs. hierarchical ministry offered by paid professional ministers who look for lay people to help them do the ministry or accomplish an agenda. I have been working with a group of lay people who are engaged in developing their capacity to respond to the Holy Spirit and who have been experimenting with new ways of participating in God’s mission. A member of their congregation said to them, “Why are you doing this? Isn’t that what we pay the minister to do? Why not leave it to her”. I reflected back to them, “You have been experiencing God’s presence and work in all sorts of relationships, both inside and outside the church. You have been struck with awe as you have been part of holy moments of God’s grace in other people’s lives and in your own. You get to be in sacred experiences. Why would you want to leave all of that to be only the experience of the ordered minister?”
- ‘failure’ will be expected. The Church is venturing into uncharted territory. We don’t know how to make ‘church’ work any more. We need to take one step at a time, to discern, to experiment, to reflect on what happens and learn from it. Create a culture in which experimenting and failing are expected as steps to learning what will work.
When you operate out of these assumptions, the focus shifts from accomplishing a task to growing people. Put the work into growing people in their capacity to listen for, discern and respond to the Holy Spirit’s leading. It may be slower than jumping into a new project. One group who spent 3 -6 months learning how to listen and discern (and grumbled about it the whole time) discovered that, when they did launch a project which they believed that the Holy Spirit was leading them to do, things fell into place more quickly and with a far greater effect than they had expected. Many more people showed up to help than they had expected. The project grew more quickly; far more lives were impacted.
Be ready to be surprised —
by the ways in which God is working in people’s lives;
by the ways in which God supplies what is needed for the ministry/mission;
by resurrection!
Give God plenty of room to use people in ways you cannot imagine