Recently, I have been attending worship in congregations where I am a stranger. In the process, I have experienced a wide range of efforts at welcoming newcomers. There was the church where somebody sat down near to me and warmly said, “Hello. Welcome. My name is . . .” At the end of the service she said, “It was good to have you here.” That was all I was looking for. There was another church where nobody said hello or welcome. We couldn’t find the washrooms or the nursery, although we needed both. There was a church where the official greeter obviously recognized that I was a stranger and welcomed me but nobody else did. There was a note in the bulletin that I could go to the Refreshments Time after the worship service, identify myself, and receive a gift. However, that looked pretty intimidating — a room full of people who obviously knew each other well and were very busy catching up on each other’s news. I didn’t venture in.
When I was in pastoral ministry, I read a lot of books that gave advice on how to welcome and integrate newcomers into a congregation. Any church that decides it wants to be more welcoming will find that the task has many dimensions. People who are already part of a Christian community face a steep learning curve in how best to help newcomers feel welcomed. What churched people find welcoming can feel extremely intimidating to strangers. If someone has seldom been in a church building, just attending a worship service is a huge challenge. Finding a place in the congregation is even more challenging. Since people who already know each other well operate with all sorts of hidden assumptions and behaviour patterns, a church that wants to move beyond the ‘welcoming’ stage will need to be very intentional about helping new people find and offer their gifts and call within the community and in the world. The congregations will need to ask frequently, “What needs to change so that new people find their way in an community where everyone already knows everybody else?” Beneath the camaraderie and friendships that are so important in an established community are assumptions that everyone already knows what needs to be done and what it is they can do to help that happen.
I have been thinking about some of the people who have helped me become aware of what feels welcoming and what does not. In one of the congregations I served, the worship service always ended with a short song. It was not printed in the bulletin because ‘everybody’ knew it. Except, after my husband attended the service for the first time, he remarked, “When the words are not printed, the last message that church gives to newcomers is, ‘You are not one of us.’” Nadia Bolz-Weber has commented that the music also needs to be printed or projected. Even those people who do not know how to read music are able to pick up some basic cues about the tune: when the notes go up, you sing higher; when they go down, you sing lower; a clear note is held longer than a black one. When the words and music are not provided, newcomers can be left as passive bystanders, watching everybody else participate in a service that is best when all who are present are included.
I value the memory of one woman who started attending worship in a church I was serving. She had seldom been inside a church building for many years. She told me how intimidating it was to hear all the strange words of a worship service. She helped me see that many of the practices and actions of worship which we took for granted were foreign to people unfamiliar with them. For many weeks, she would slip quietly into a pew at the back of the sanctuary just before worship started. She would leave quickly when it finished. She was not certain she belonged but she said that it helped that, each week, someone would say to her, “Good morning. I am glad you are here.” Anything more than that might have scared her off, she said. In the congregation at the time, there was another woman who, every few months, invited all new people to participate in a small group for six weeks. This woman started attending the group and found there a place where she became comfortable enough to begin feeling that she was part of the community.
The church growth books offer many different strategies and tactics for being more welcoming. However, the best thing a congregation could do is to learn how to listen well to those people who have been ‘strangers’ in their midst. What felt welcoming? What felt cold and isolating? The ‘strangers’ don’t necessarily have to be people who have never been to the service before. Perhaps the strangers are younger people who could help a church recognize the ways in which their customs and practices feel alienating to different generations. The ‘stranger’ might be someone of a different ethnic background, or different economic status than the majority of the congregational members. Wanting to do things differently is the first step. Listening deeply and carefully (without trying to defend or justify current practices) is the second. Being willing to change is the third.